Mission & Vision

MISSION

Elizabeth's Pet Services aligns its goals with the highest of industry standards; providing knowledgeable, ethical, and attentive pet care. Elizabeth and her team offer service excellence and peace of mind to pet owners and their loved ones. We offer this comfort and trust to clients through our core values following our “Peace of Mind Blueprint:”

Professionalism: EPS is a well-established, experienced, qualified, insured and bonded business.
Reasonable and Competitive Rates: We offer an assortment of services at many different price points to accommodate all pet care budgets.
Customized Services: We provide a wide variety of services to precisely fit client needs including: pet sitting, dog walking, pet taxi, hotel/rental/AirBnb visits, travelling pet sitting, canine aqua fitness, care for special needs pets, house checks, wedding pet attendant and care, and concierge services. We also partnered with Online Dog and Cat Trainers and a Professional Pet Portrait Photographer to offer our clients additional services.
Safety: We require all walks be leashed and all yards be securely fenced in. We inquire about all physical ailments and allergies at our meet and greet. We do not allow the pets in our care to interact with other pets or humans on their walk for safety purposes.
Experience and Educational Development: EPS strongly believes in continual education and constant renewal of knowledge for our pet sitters. As such, we are always updating our expertise in animal behavior, pet care, ethical business operations, and best practices through multiple sources.
Technology and Convenience: EPS uses a high-tech system called Time to Pet so that no pet is ever left behind. This portal provides convenience for our clients to book pet care, view their personal service calendar, and to pay their invoice. TTP also allows our clients to keep in real-time contact with their pet sitter. Our owner, Elizabeth Garcia, oversees all interactions between the sitter and the client to assure the visit is running smoothly.
Unsurpassed Personal Service with Outstanding Communication: As pet care professionals, we provide our clients with a phenomenal pet care experience. This is done not only with top-notch pet care but also with spectacular customer service. We understand the value of open communication. Our sitters send real-time detailed reports after each visit providing texts, pictures, and emails immediately following each visit.
Follow-Up: To best serve our clients, it is vital we obtain feedback. For that reason, we always follow up to receive an assessment of the client experience.
Genuine Love of Animals: EPS was founded on a passion for animals, which is still the root of our success. All of us at Elizabeth's Pet Services make it our priority to provide our fur clients with as much love and attention as the client would.

Company Culture

EPS’s company culture is critical to our company’s success and performance. Our strong collective value allows us to retain a happy, well-managed team of passionate, driven, pet care professionals. We operate on a “Positive Management Culture” which includes 6 factors: Passion, Purpose, Enjoyment, Safety, Strategy, and Results. These factors nurture a positive synergy that contribute to our shared professional goals, and foster EPS’s capacity to thrive.

Passion is the cornerstone and driving force of EPS. It is imperative for each team member perform their pet care duties from a place of passion and love for animal welfare.

Passion is the motivation for Purpose, with each team member setting high intentions for their daily pet care assignments. With this formula, Enjoyment in their career is a natural progression; and we want our sitters to love what they do.

Client and sitter Safety is a common thread while working with animals, and necessary for everyone’s health and well-being.

Strategy is set in place by EPS’s structured systems, policies and procedures. Our systems, based on our core values, include: goal-setting, learning, networking, strategizing, feedback analysis, promotion, pet advocacy, and community outreach initiatives.

The Results are reviewed daily, quarterly, and annually. Results reflect on where we need to continue to improve, realign, celebrate, and reward.

VISION

Our vision is to continue to grow our client base throughout Southwest Florida, and to provide even more clients with exceptional pet care. We strive for optimal community outreach and support by sponsoring local events, partnering with other small businesses, and being ambassadors for pet advocacy. We aim to create more professional pet care jobs for heart-centered, animal-loving individuals. We also recognize and appreciate the professional platform EPS upholds in the community, and utilize it to give voices to pets in need.

NAPPS’ PLEDGE OF PROFESSIONAL CONDUCT

The Pledge of Professional Conduct is designed to guide members in the conduct of business, which shall represent the highest standards of ethical behavior and humane attitudes towards animals and people.

Conduct

To respect my fellow professional pet sitters and to treat employees, customers, and competitors with honesty and integrity;
To refrain from saying, writing, doing anything which would defame my competitors or bring embarrassment or dishonor to the pet sitting industry or the association;
To operate my pet sitting business in a professional manner and to enhance the pet sitting industry within the community.

Service

To deliver skillful, safe, compassionate care to all pets entrusted to my supervision;
To keep all client information confidential;
To safeguard the client’s residence by taking all reasonable precautions.

Education

To learn as much as possible about my career as a professional pet sitter so that I can provide superior service to each client;
To support and encourage responsible pet ownership with my customers as well as my community;
To continually improve my knowledge of the pet sitting profession by participating in educational opportunities.

Legal

To comply with all local ordinances relating to the care and keeping of animals; and to obey all regulations, Federal, State, and local;
Not to promote a product or service in connection with NAPPS without the written consent of the Board of Directors of the Association.

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